TERMS AND CONDITIONS
THIS TERMS AND CONDITION IS EFFECTIVE AS OF (10/06/2019)
Please read these Terms and Conditions (“Terms,” “Terms and Conditions”) carefully before using the TiffinExpress.pk website. As used in this Agreement, “we” “us” and “our” applies to our website TiffinExpress.pk (Owned by TiffinExpress.), as well as our products, services, tools and mobile application. For purposes of these Terms and Conditions, the word – “Site” includes our mobile application that is launched and viewed from certain smartphones, tablets, and other devices. The terms “you” and “your” herein refer to the user or viewer of the Site, logging-in, signing-up, and subscribing to the service by clicking a button or checkbox or submitting information on our website.
Your access to and use of the Service is conditioned on your acceptance and compliance to these Terms and Conditions as they may be modified from time-to-time at our sole discretion without prior notice. By accessing or using any part of the Site, you agree to abide by :
All applicable laws.
The current Terms and Conditions.
Any additional terms that might apply to a specific program accessible via, related to, or associated with the Site, which, together, constitute an agreement between you and us. Your continued access or use of the Site following any changes to this agreement constitutes your acceptance of those changes. If you find these terms to be unacceptable, please do not use the Site.
“TiffinExpress” and “TiffinExpress Catering” both are herein refer to the TiffinExpress.
“Agreement” is a reference to these Terms and Conditions, any order form and payment instructions provided to you.
“Goods” means any goods which we may offer for sale from our Website or Mobile application from time to time.
“Service(s)”, “Subscription” and “Meal plan” means any service which we may supply and which you may request via our Site.
“Food Delivery” is a reference to perishable goods and to any form of delivery service, which we provide both.
“Website” refers to our Website http://www.tiffinexpress.pk or our mobile applications on which we offer our Goods or Services.
Users are at this moment advised to read the Terms and Conditions carefully before using the website or Mobile application. You’re not allowed to copy or modify the Site Content or Terms of this Agreement in any way. You’re not allowed to attempt to extract the source code of the site, and you also shouldn’t try to translate the site into other languages or make derivative versions. The website itself, and all the trademarks, copyright, database rights and other intellectual property rights related to it, belongs to TiffinExpress.
TiffinExpress is committed to ensuring that we offer our service proficiently and as efficient as possible. For that reason, we reserve the right to make changes to or to charge for services, at any time and for any identifiable cause. We will never charge you for any services without making it very clear to you precisely what you’re paying for. We also reserve the right to make changes to the terms of service
The TiffinExpress.pk website processes personal data that you have provided to us, to ensure our Service. It’s your responsibility to keep your Device access to the site secure. We, therefore, recommend that you do not root your device, which is the process of removing restrictions and limitations imposed by the official operating system of your device. It could make it vulnerable to malware/viruses/malicious programs, compromise your device’s security features.
Concerning TiffinExpress responsibility for your use of the site, when you’re using the site, it’s important to bear in mind that we endeavor to ensure that it is updated and correct at all times.
We may post reviews, ratings, comments, and other materials, communications, and content provided by a user (including the identity of such user) on the Site (“User Content”). We are not the publisher or author of User Content, and we may not screen User Content before it is posted. Notwithstanding the foregoing, you acknowledge that we have the right (but not the obligation) to review any User Content that you have submitted to the Site, and to reject, delete, disable, or remove any content that we determine, in our sole discretion,
(b) Might violate any law, infringe upon the rights of third parties, or subject us to liability for any reason; or
(c) Might adversely affect our public image, reputation or goodwill. Moreover, we reserve the right to reject, delete, disable, or remove any content at any time, for the reasons set forth above, for any other reason, or for no reason. You agree, represent and warrant that any User Content you submit will not be unlawful or infringe on the rights of others. You also agree to be solely responsible for any damages resulting from any User Content you submit. All User Content submitted to us will be treated as non-proprietary and non-confidential.
For your orders, you are responsible for payment in full of your order by credit card (or other payment option made available on the Site such as JazzCash) at the time of order, and no orders will be processed or fulfilled unless payment in full has been made in advance.
All of your payments will be paid directly to TiffinExpress.
TiffinExpress will appear as the payee on your credit card or another billing statement.
Credit card number or similar financial information will not be provided to the TiffinExpress.
“REGISTERED USERS” AND “NON-REGISTERED USERS”
Registered Users are persons who have a valid registered account with us. Registered Users are required to set up (and maintain) such an account with a username, password and user profile. Your username and password are for your personal use only. You are responsible for maintaining the confidentiality of this information, and you are responsible for all activities that occur under your account, username, and password. Registered Users can participate in service order and the use of Promo Code / Discount coupon.
Non-Registered Users are persons who do not have a valid registered account with us. Non-Registered Users cannot participate in the use of Promo Code / Discount coupon.
To be able to make use of and to have access to the Service, the User has to create an Account in the way as described on the Website/Application. Upon creating its Account, the User will be obliged to provide its Credentials in the way described on the Application. The User is responsible for keeping its Credentials confidential. The User is responsible and liable for all use made of and access to the Service using its Account. As soon as the User knows or has reason to assume that its Account and/or Credentials has/have come into the hands of unauthorized third party/parties, the User must inform TiffinExpress of this immediately, notwithstanding its own obligations to take immediate effective measures himself, such as changing the password to its Account.
TiffinExpress accepts no liability for any damages resulting from unauthorized access to or use of the Service by the User or third parties.
TiffinExpress at this moment grants the User a non-exclusive, non-transferable, limited right to access and use the Service, under the conditions of these Terms & Conditions and for the duration of the Agreement.
Any use of the App or website, including the transmission, distribution and making available thereof, and any other (legal) act relating to the site, by or on behalf of the User, Platform Providers, and end-users is for the User’s own risk and responsibility.
The use of the Service is at the User’s own expense and risk. The User is responsible for meeting the technical and functional requirements and using the electronic communication facilities that are necessary to be able to access and use the Service. The User will at all times bear the risk of loss, theft or damage to any of its data.
TiffinExpress will have the right (but not the obligation), at its sole discretion, to review, edit, limit, refuse or remove Content, Site and to limit and/or refuse User access to and/or use of the Service. More specifically in the event the Content, the (content of the) App, and/or use of and/or relating to the Service, according to TiffinExpress, violates these Terms & Conditions, and/or that it deems to be otherwise objectionable, and/or in the event TiffinExpress deems the technical functionality of the App malfunctioning.
TiffinExpress may disclose the User’s Personal Data and/or Content, or other data relating to the use of the Service, to third parties where it believes, in good faith, that it is necessary to comply with a court order, ongoing judicial proceeding, criminal or civil subpoena, or other legal process or request by law enforcement authorities in (Country of Location and territory), or to exercise its constitutional rights of defense against legal claims.
Delivery can be 30 to 60 minute late incase of custom order, far client location, traffic jam, strike, accident, damage, puncher or any issue with transport, or due to weather.
INTELLECTUAL PROPERTY RIGHTS
TiffinExpress and/or its licensors reserve all rights not expressly granted to the User in these Terms & Conditions. The User acknowledges and agrees that – except as explicitly outlined in these Terms & Conditions – TiffinExpress and its licensors retain all rights, title, and interest, including the Intellectual Property Rights, in and to the Service and the Application as well as to any modifications, adaptations or translations thereof. The User acknowledges and agrees that it does not acquire any rights therein, express or implied, except for the rights expressly granted under these Terms & Conditions. The Service is licensed, not sold.
The User is not permitted to sell, rent out, transfer or grant restrictive rights to the Service, or make it available to third parties in any way or for any purpose not explicitly mentioned in these Terms & Conditions. The User will also refrain from granting third parties access – remotely or otherwise – to the Service or to provide the Service to a third party, not explicitly provided for in these Terms & Conditions.
The User is prohibited from reversing engineer (parts of) the Service, App, Website or other materials made available to the User using the Service, to the extent legally permissible. In the event of reverse engineering permitted by a mandatory or the absolute rule of law, such as for achieving compatibility with self-written software or enabling to get the ideas, concepts, and principles behind the Service, App, Website or other materials made available to the User using the Service.
REFUND POLICY AGREEMENT
TiffinExpress will refund on user’s request only for inactive orders after deducting online payment transfer fee.
During weekly/monthly subscription if user cancel order without any authentic reason, then TiffinExpress will not refund.
JazzCash & EasyPaisa user should send his selfie picture with original CNIC and valid proof of current date using any national newspaper, transaction ID, amount & transaction date.
No any claim will be accepted from the user/third party for TiffinExpress services and meal plans.